Contact Fiverr Customer Service
How to Reach a Person at Fiverr
Verified Contact Information
Toll-Free Number:
-
1-800-736-3001US
Investors/ Franchising:
-
1-781-575-3100International
Customer Service:
support-team@fiverr.com
Investors/ Franchising:
investors@fiverr.com
Legal:
dmca@fiverr.com
DMCA Inquiries
Media:
Fiverr Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Fiverr Phone Number
1 (800) 736-3001
Average Hold Time
00:05:30
Average Calls duration
2 minutes
Most Popular Fiverr Email Address
support-team@fiverr.com
Fiverr Live Agent Availability
4% of callers successfully reach a real person
Issue Resolution Rate
Low (4% reported full resolution)
Fiverr Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Fiverr Phone Number | 1 (800) 736-3001 |
| Average Hold Time | 00:05:30 |
| Average Calls duration | 2 minutes |
| Most Popular Fiverr Email Address | support-team@fiverr.com |
| Fiverr Live Agent Availability | 4% of callers successfully reach a real person |
| Issue Resolution Rate | Low (4% reported full resolution) |
| Fiverr Customer Service Rating | 2.8 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 80% phone, 20% email |
| Common Reasons for Contact | Account, request for information, payments and charges |
| Customer Effort Score | High Effort |
| Prepare before the call to Fiverr | First and last name, nothing or order id or tracking number |
Contact Information
Fiverr Website:
Fiverr Help Center:
Corporate Office Address:
Fiverr International Ltd
38 Greene St
New York,
New York
10013
United States
Other Info (opening hours):
Other Location:
Eliezer Kaplan Street 8,
Tel Aviv, - 6473409,
Israel
Fax:
+972-3-6317882
Summary of Fiverr Customer Service Calls
5.1K
TOTAL
CALLS
CALLS
02:01
AVG CALL
DURATION
DURATION
4%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Fiverr?
Account Question:
- “Account suspension”
- “Not active gig”
- “Need to log in a d get purchase receipt”
Request for Information Question:
- “How to give a seller feedback”
- “Looking for a GoFundMe expert”
- “Social media help”
Payments and Charges Question:
- “You have the wrong debit card information because I need to get my refund that you sent an email to me but Wrong# card number”
- “I've paid for a freelancer through Fiverr and I haven't gotten a response and I've sent all of my information that was needed and my idea so I need help as to finding out when I will speak with him or chat with him”
- “Fraud”
Refund Question:
- “Want a refund”
- “Refund”
- “I need a refund form a”
Product/ Service Question:
- “Scammed out of money by recent swevice provider for work never done and falsified info to fake completed job”
- “I've just sent over my product that I wanted five or two fulfill I found the freelancer and it says now it's saying I'm not the sending money to after I speak with him but I've already sent everything including my projects so what do I do”
- “About work that’s not been finished and I can no longer get in contact with the person that was dealing with app”
Activation/ Cancellation Question:
- “There was an order canceled and you’ve got the wrong debit card. I need to give you the correct information to receive my refund.”
- “Cancel”
- “Freelancer won’t cancel”
Staff Question:
- “To get a service”
- “Horrible customer service”
- “Moving service”
Website/ Application Question:
- “Website”
- “Want to hire person to upload photos to my existing website on WordPress”
- “To build my website”
Shipping and Delivery Question:
- “Never received my order”
- “Have not received any follow up”
- “Never received order”
Return/ Replace Question:
- “I need to change my phone number because the one one file I don’t have anymore”
- “I have the correct password why incorrect please help me check it out”
- “Change a flyer”
Cards Question:
- “My recent business card order i kept asking him if the font would be small he said no I just picked up the order of business cards and the font is extremely small and you can barely read it i am extremely displeased”
- “Problém with card”
- “My credit card payment did not go through and now don't see credit card payment option anymore”
Employment Question:
- “Someone stole my money and did not complete the job”
- “Not doing the job”
- “I got a job offer on WhatsApp is that a scam”
Other Question:
- “Resolve issues”
- “Cause”
- “Logo”
Compare Fiverr Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Fiverr